Setup Team Hours for Team Members
i) In the Aritic dashboard, click on the ‘Conversation’ in the left menu.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/1-5-1024x470.png)
ii) Then, click on ‘Chat Widget’.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/2-6-1024x471.png)
iii) Hover over ‘Configure Team’ and press it.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/3-6-1024x464.png)
iv) Don’t forget to press ‘Automatic online hours’.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/4-6-1024x477.png)
v) Click on the checkbox of ‘Work hours/work days is active’ to bring the remaining options.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/5-8-1024x438.png)
vi) Now, you can define the online hours by day/hour and custom period. Click on one of the suitable days from the checkbox to make it activated automatically.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/6-5-1024x446.png)
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/7-6-1024x449.png)
viii) Select the relevant starting and end dates.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/8-2-1024x451.png)
ix) Click on ‘Add.’
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/9-3-1024x453.png)
x) You can see the Period, as shown below. If you want to add more dates, click on the ‘Add’ button.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/10-3-1024x349.png)
xi) At the end, click on ‘Update’ to complete the whole process.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/11-2-1024x349.png)
Still Not an User of Aritic PinPoint Automation?
0 Comments