Skip to content Skip to main navigation Skip to footer

Troubleshoot contact imports

  1. The list file must be in CSV format, other may cause troubles while importing.
  2. In the case of Boolean values like doNotEmail or custom Boolean field, use values true, 1, on or yes as the TRUE value. Anything else will be considered false.
  3. In case of date/time values, use YYYY-MM-DD HH:MM:SS format i.e. 2017-01-02 19:08:00. Other formats may work too, but it may cause troubles.
  4. Name the column names the same as Aritic contact custom field names. This way Aritic automatically pre-selects the mapping for you.
  5. If your CSV contains thousands of contact or more, divide such CSV into several smaller CSV files to avoid memory issues and slow import speed.
  6. If you import Do Not Contact values, then it will be stored as a manual subscription. It’s the same thing as if the contact was marked as Do Not Contact from the administration.

Still Not an User of Aritic PinPoint Automation?

Was This Article Helpful?


There are no comments yet

Leave a comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.