You can collect all your customer’s data at one place to get a 360-degree view. You can gather all present and past customer’s information to analyze their social media behavior. You can even integrate Aritic PinPoint application to derive the accurate and trusted 360-degree customer view to get the complete customer profiles.
a) In the contact 360-degree view page, in the first column, you will get multiple options to communicate with the respective contact as shown in the below screenshot.
b) Click on Send Email option to send a custom email to your contact. Fill in the name and email template, scroll down the page and click on the “send” button to send the email.
c) If required, you can call them for communication. Click on the Call icon as shown below.
d) Click on the “SMS“, add the message and send it to your contact.
e) Click on the “Whatsapp” icon to send “whatsapp” messages.
It is essential to understand the importance of a 360-degree view of customer’s profiles to analyze the buyer’s journey and offer them empathy when required.
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