Validate Campaign if Subscribers Received Multiple Copies of Email Campaign

Inside the Aritic PinPoint application, you can deliver only one email campaign at a time to recipients’ email addresses. In certain circumstances, subscribers may receive multiple copies of your email newsletters. When subscribers receive multiple deliveries, then it affect a small handful of contacts but not the entire audience.

Here, you’ll learn the reasons behind the duplicate messages:

a) Multiple email addresses for each subscriber: Many times, subscribers sign up for your email campaigns from different email addresses. They may receive duplicate messages if more than one alias is on your Aritic PinPoint contact list. You have to search for the recipient’s name to resolve this issue. Even you can ask preferred email address if your subscribers have more than one address in the audience.

b) Same audience in both email campaigns: If you conduct two email campaigns, A and B, and if some of the audiences are available in both campaigns. Then they will receive the email campaigns twice, so you have to manage the audiences to minimize this happening. You can merge the audiences to resolve this issue and use the segments to target different audiences.

c) Add Listserv addresses in your audiences: Suppose your contacts are available on the listserv and receive duplicate messages. Then, you have to archive listserv addresses and deliver them to the individual recipients. And your subscribers receive exact campaigns from the same domain; then, there could be a delivery issue at their server. You have to ask your recipients to contact their email providers to resolve this issue.   

You need to check the email addresses of your audiences, as sometimes subscribers may sign up more than once from different email addresses. Then there is a high possibility of receiving duplicate messages, so they need to forward all their emails to a single email address for better management.