Identify the Bounced Contacts

Aritic PinPoint allows you to identify which contacts have bounced, following an emailing campaign.

Bounces contacts are contacts that could not receive your email due to different reasons such as :

• error with the reception server,
• user unknown (wrong email address)

Once contact has bounced, it cannot receive emails anymore.

How to make a segment that gathers all your bounced contacts?

1. On your Aritic PinPoint Dashboard, go to “Contacts” and then “Segments“.

2. Click on “Create New Segments” to start creating a new segment.

• Give a name to the segment, then go to the “Filters” tab.
• Choose the “Bounced – Email” filter under Email Activity category.
• Choose the “Equal” operator and take “YES” as the value.
• Click on Save and Close to save all changes.

Once the segment is created, it will automatically update with contacts that have bounced from emails.

P.S. If you want, you can create a single segment for your Bounced contacts and Unsubscribes.