Getting Started with Aritic Chatbot
Through chatbot, you can customize the support team’s availability and the appearance of the chat widget. Also, if you are adding the live chat to a website that is not hosted by Aritic, then add tracking code to the external pages before you create a live chat.
i) In the Aritic dashboard, navigate to the ‘Conversation’ in the left sidebar. Click on ‘Bot flow’ from the menu.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/09/1-1024x467.png)
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/2-1024x488.png)
iii) Immediately, move to the page comprising General and Interface.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/09/4-1024x471.png)
v) Now, you have to fill up the Bot Name, Nick Name, in the General section. After completing, click on the ‘Save and Exit’ button.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/5-3-1024x422.png)
vi) Then, click on the created bot to start the bot flow.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/09/6-1024x472.png)
vii) You can see the below screen. Don’t miss to click on the ‘Add group.’
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/09/8-1-1024x472.png)
ix) Type a name like 1st Group-WelcomeMessage’ and immediately press on the ‘+’ button to generate a trigger group.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/9-2-1024x473.png)
x) Don’t forget to click on the ‘Green button’ next to the Trigger.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/10-2-1024x467.png)
xi) Click on the checkbox of ‘Default’ available beside the Trigger button.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/11-1-1024x473.png)
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/12-1024x469.png)
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/13-1024x470.png)
xv) Now, click on the ‘Add group.’
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/14-1024x470.png)
xvi) Give a different name like Aritic PinPoint Click.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/15-1024x476.png)
xvii) Click on the ‘+’ button and you will get the New Trigger.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/16-1024x469.png)
xviii) Click on the ‘New Trigger.’
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/17-1024x467.png)
xix) Again, you have to create a new name in the Trigger box.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/17-1-1024x467.png)
xx) Click on the ‘Response Type.’
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/18-1024x471.png)
xxxi) Type a different name and then click on ‘Add Response.’
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/19-1024x473.png)
xxxii) Select ‘Button List’ from the drop-down menu.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/20-1024x469.png)
xxxiii) Create name in the Default message.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/21-1024x469.png)
xxxiv) Don’t miss to fill up the Button name.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/22-1024x470.png)
xxxv) Click on ‘+’ beside the Payload box and craft a new name like clickedCustomer Journey.
![](https://docs.aritic.com/aritic-pinpoint/wp-content/uploads/sites/2/2020/10/23-1024x482.png)
xxxvi) Click on ‘Add button.’
xxxv) Click on ‘Add Event.’
xxxvi) Select ‘Click’ from the dropdown menu.
xxxvii) Click on the ‘Save’ button.
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