Through chatbot, you can customize the support team’s availability and the appearance of the chat widget. Also, if you are adding the live chat to a website that is not hosted by Aritic, then add tracking code to the external pages before you create a live chat.
i) In the Aritic dashboard, navigate to the ‘Conversation’ in the left sidebar. Click on ‘Bot flow’ from the menu.
iii) Immediately, move to the page comprising General and Interface.
v) Now, you have to fill up the Bot Name, Nick Name, in the General section. After completing, click on the ‘Save and Exit’ button.
vi) Then, click on the created bot to start the bot flow.
vii) You can see the below screen. Don’t miss to click on the ‘Add group.’
ix) Type a name like 1st Group-WelcomeMessage’ and immediately press on the ‘+’ button to generate a trigger group.
x) Don’t forget to click on the ‘Green button’ next to the Trigger.
xi) Click on the checkbox of ‘Default’ available beside the Trigger button.
xv) Now, click on the ‘Add group.’
xvi) Give a different name like Aritic PinPoint Click.
xvii) Click on the ‘+’ button and you will get the New Trigger.
xviii) Click on the ‘New Trigger.’
xix) Again, you have to create a new name in the Trigger box.
xx) Click on the ‘Response Type.’
xxxi) Type a different name and then click on ‘Add Response.’
xxxii) Select ‘Button List’ from the drop-down menu.
xxxiii) Create name in the Default message.
xxxiv) Don’t miss to fill up the Button name.
xxxv) Click on ‘+’ beside the Payload box and craft a new name like clickedCustomer Journey.
xxxvi) Click on ‘Add button.’
xxxv) Click on ‘Add Event.’
xxxvi) Select ‘Click’ from the dropdown menu.
xxxvii) Click on the ‘Save’ button.
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