FAQ

Inside Automation Campaign of Aritic PinPoint, Actions > Send an Email option, you can find options to send an email as Marketing or Transactional Email.

When Transactional email is selected, then the same email template will be delivered to the contact multiple times when it has been selected inside the same automation campaign multiple times or inside the other automation campaign for the same email template.

When Marketing email is selected, then the same email template will not be delivered again to the contact multiple times when it has been selected inside the same automation campaign multiple times or inside the other automation campaign for the same email template.

When you select Marketing email then, you will have to select priority and number of time the email will be sent to a contact. Once this number has reached and the contact has already received the email template, then this action step inside the Automation Campaign Workflow will automatically skip, taking the contact to next step of Workflow.

To setup Marketing or Transactional setup inside Automation campaign, follow this tutorial.

Email signature setting is found under Accounts setting, and you can update it by going to Accounts from top right round menu.

This is how you can find the email signature setting:

Note: This email signature is dependent on the Aritic PinPoint owner’s account and when used inside the email template asset and email campaign as {signature} token then this token is resolved from the Aritic PinPoint owner’s account. This Aritic PinPoint owner’s account is fetched from the email template asset and email campaign settings.

Also, {signature} is completely independent of “From Name” and “From Email” tag used inside email template asset and email campaign settings.

Once you have understood the difference between the Marketing and Transactional emails uses inside Automation Campaign, then you can follow these tutorial:

How to setup and use Marketing and Transactional emails:

1.Go to Automation Campaign from left menu.

2.Select New Campaign, fill the initial entries.

3.Click on “Launch Email Builder.”

Here you can create the new campaign of your choice and can send the type of campaign accordingly.

To schedule, a Campaign for next event, select “Action”  and then choose “Send Email.”

A new pop-up box will appear, here fill all the entries, and you can select the respective “Email Type”  such as “Marketing or Transactional Email”.

4.Click on “Add” button.