- Please login to https://desk.aritic.com/login.
- Go to admin “Web” can be found in the admin area at Channels.
- Click on “Web” under channels.
- Under Enable ticket creation you find a drop-down box. Please scroll on and select “yes” to enable to create tickets via a web interface.
Under Group selection for ticket creation, you find drop down box. Please scroll on and select the group. “-” means all groups are available.
That means for example: if you are working with a dispatcher, you could implement a group “Income” and only select this group here. Thus, all incoming tickets are routed to this group and can be dispatched to other groups from here.